Privacy Policy

Last Updated: June 18, 2026

At SAINI REFRIGERATOR, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our B2B refrigeration and cooling equipment services.

Important Notice: By using our B2B portal and services, you agree to the collection and use of information in accordance with this policy.

1 Information We Collect

We collect the following types of information to provide and improve our B2B refrigeration equipment and services:

Business Information

Company name, GST number, business address, authorized representative details

Contact Information

Name, phone number, email address, and billing/shipping addresses

Order Information

Purchase history, product preferences, order details, and transaction records

Payment Information

Billing details and payment transaction records (processed securely)

Technical Information

IP address, browser type, device information, and website usage data

Communication Records

Correspondence via email, phone, contact forms, and customer support interactions

2 How We Use Your Information

Your information is used exclusively for the following business purposes:

Order Processing: Processing and fulfilling your refrigeration equipment orders, managing deliveries and logistics
Account Management: Creating and managing your B2B account, providing access to our portal
Customer Service: Responding to inquiries, providing product support, and handling warranty claims
Payment Processing: Processing payments, generating invoices, and maintaining financial records
Business Communications: Sending order confirmations, shipping updates, product catalogues, and price lists
Quality Improvement: Analyzing customer feedback to improve our products and services
Marketing Communications: Sending promotional offers, new product announcements (with your consent)
Legal Compliance: Complying with tax regulations, GST requirements, and other legal obligations

3 Data Security Measures

We implement industry-leading security measures to protect your business and personal information:

SSL/TLS encryption for all data transmissions between your browser and our servers
Secure encrypted storage of all customer data and business records in protected databases
Multi-factor authentication for admin access and sensitive operations
Regular security audits, penetration testing, and vulnerability assessments
Restricted access to personal information on a strict need-to-know basis
Secure payment processing through PCI-DSS compliant payment gateways
Regular backup systems to prevent data loss
Employee training on data protection and privacy best practices

Security Commitment: We never sell, rent, or share your business information with third parties for marketing purposes without your explicit consent.

4 Information Sharing & Disclosure

We may share your information only in the following limited circumstances:

Service Providers: Trusted logistics partners, payment processors, and technology service providers who assist in order fulfillment
Business Partners: Manufacturers and suppliers for warranty services and product support
Legal Requirements: When required by law, court order, government regulations, or to protect legal rights
Business Transfers: In the event of merger, acquisition, or sale of business assets (with notification to affected customers)
With Your Consent: Any other disclosure made with your explicit permission

5 Your Data Rights

As our valued B2B partner, you have the following rights regarding your personal and business information:

Right to Access: Request a copy of all personal and business data we hold about your company
Right to Correction: Request corrections to inaccurate, incomplete, or outdated information
Right to Deletion: Request deletion of your data (subject to legal and contractual obligations)
Right to Opt-Out: Unsubscribe from marketing communications at any time via email preferences
Right to Data Portability: Request your data in a structured, machine-readable format
Right to Restriction: Request restriction of data processing under certain conditions
Right to Object: Object to processing of your data for direct marketing purposes
Right to Withdraw Consent: Withdraw previously given consent for data processing

6 Cookies & Tracking Technologies

Our B2B portal uses cookies and similar tracking technologies to enhance your experience:

Essential Cookies: Required for basic website functionality, shopping cart, and account login
Performance Cookies: Analyze website traffic patterns and identify popular products
Functionality Cookies: Remember your preferences, language settings, and browsing history
Analytics Cookies: Help us understand user behavior to improve our portal experience
Marketing Cookies: Track effectiveness of marketing campaigns and personalize advertisements

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality and your user experience.

7 Data Retention Policy

We retain your information for the following periods based on business and legal requirements:

Account Information: Retained while your B2B account is active, plus 7 years after closure for tax purposes
Order Records: Maintained for 7 years as required by Indian tax and accounting regulations
Financial Records: Retained as per GST and Income Tax Act requirements (minimum 6-7 years)
Communication Records: Kept for 3 years for customer service quality and dispute resolution
Marketing Data: Retained until you opt-out or withdraw consent, then deleted within 30 days
Website Analytics: Aggregated and anonymized data retained for business analysis

8 Children's Privacy

Our B2B portal and services are intended exclusively for business users aged 18 and above. We do not knowingly collect personal information from individuals under 18 years of age. If you believe we have inadvertently collected information from a minor, please contact us immediately, and we will take prompt steps to delete such information from our systems.

9 International Data Transfers

Your information is primarily stored and processed in India. However, some of our service providers may be located outside India. When we transfer data internationally, we ensure:

Adequate data protection measures are in place according to applicable laws
Standard contractual clauses approved by regulatory authorities
Compliance with data protection regulations in both India and destination countries
Your data remains protected to the same standards regardless of location

10 Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, or legal requirements. When we make significant changes:

We will post the updated policy on our website with a new "Last Updated" date
We will notify you via email for material changes that affect your rights
We may display a prominent notice on our B2B portal homepage
Continued use of our services after changes constitutes acceptance of the updated policy

We encourage you to review this Privacy Policy regularly to stay informed about how we protect your business information.

11 Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us through any of the following channels:

SAINI REFRIGERATOR - B2B Portal

Phone: +91 98765 43210

Email: privacy@sainirefrigerator.com

Support: support@sainirefrigerator.com

Address: Industrial Area, Phase 2, Main Market, City, State - 123456

Business Hours: Monday - Saturday: 9:00 AM - 6:00 PM (IST)

Website: www.sainirefrigerator.com

Your privacy and data security are fundamental to our business relationship. Thank you for trusting SAINI REFRIGERATOR as your B2B refrigeration equipment partner.