Shipping Policy

Shipping & Delivery Policy

1 Shipping Coverage Area

We deliver across India to ensure maximum reach for our B2B partners:

• Pan-India Delivery: We ship to all major cities, towns, and accessible rural areas across India
• Serviceable PIN Codes: Check PIN code serviceability at checkout before placing your order
• Non-Serviceable Areas: Some remote or restricted areas may not be serviceable; contact support for confirmation
• International Shipping: Currently, we only deliver within India; international shipping is not available
• Military/Restricted Zones: Deliveries to military bases or restricted zones require special clearance

2 Delivery Timeline & Processing

Our delivery timelines vary based on location and product availability:

• Order Processing: 1-2 business days for order verification, packaging, and dispatch
• Metro Cities: 3-5 business days from dispatch date
• Tier 2 Cities: 5-7 business days from dispatch date
• Tier 3 Cities & Towns: 7-10 business days from dispatch date
• Remote/Hill Areas: 10-15 business days or longer depending on accessibility
• Custom Orders: Custom or bulk orders may require additional processing time (will be communicated)
• Pre-Order Items: Products on pre-order will be delivered as per the specified timeline

3 Shipping Charges & Free Delivery

Our shipping charges are transparent and calculated based on multiple factors:

• Order Value: Shipping fees vary based on total order value
• Weight & Dimensions: Heavy or bulky equipment incurs higher shipping costs
• Delivery Location: Metro cities have standard rates; remote areas have premium charges
• Express Delivery: Expedited shipping available at additional cost (where applicable)
• Free Shipping Threshold: Orders above ₹50,000 qualify for free standard shipping to metro cities
• Shipping Calculator: Exact shipping charges displayed at checkout before payment
• GST Applicable: 18% GST is applicable on shipping charges as per Indian tax laws

4 Logistics & Shipping Partners

We collaborate with India's leading logistics providers to ensure safe and timely delivery:

• Trusted Carriers: Blue Dart, DTDC, Delhivery, Ecom Express, FedEx, DHL
• Specialized Freight: For heavy equipment, we use specialized freight forwarders
• Last-Mile Delivery: Local logistics partners for remote and rural areas
• White-Glove Service: Premium delivery service with installation support (optional, chargeable)
• Real-Time Tracking: Track your order with live GPS tracking and delivery updates
• Proof of Delivery: Digital POD with recipient signature and photo confirmation

5 Order Tracking & Notifications

Stay updated on your order status with our comprehensive tracking system:

• Order Confirmation: Instant email and SMS upon successful order placement
• Dispatch Notification: Notification with tracking ID when order is dispatched
• Tracking Link: Unique tracking link to monitor shipment in real-time
• SMS Updates: Regular SMS alerts for key delivery milestones
• Email Updates: Detailed email notifications at each stage of delivery
• Portal Tracking: Check order status anytime by logging into your B2B account
• Customer Support: Our team is available to provide shipment updates on request

6 Packaging & Product Protection

• Industry-Grade Packaging: All products packed in sturdy corrugated boxes with cushioning
• Fragile Item Care: Extra bubble wrap, foam, and corner guards for delicate equipment
• Weatherproof Wrapping: Waterproof plastic wrapping to protect from moisture and rain
• Pallet Shipping: Heavy refrigerators and freezers shipped on wooden pallets for stability
• Tamper-Proof Seals: Security tape and seals to prevent unauthorized opening
• Labeling: Clear "Fragile," "This Side Up," and "Handle with Care" labels on all boxes
• Insurance: All shipments insured against damage or loss during transit

7 Delivery Process & Receiving Orders

When your order arrives, please follow this process:

• Delivery Notification: You'll receive advance notice of delivery date and time window
• Recipient Availability: Ensure an authorized person is available to receive the delivery
• ID Verification: Delivery personnel may request ID proof for security purposes
• Package Inspection: Inspect outer packaging for visible damage before accepting
• Product Inspection: Open and verify product condition in front of delivery personnel
• Damage Reporting: If damaged, refuse delivery or note damage on delivery receipt immediately
• Signature Required: Sign delivery receipt only after satisfactory inspection
• Documentation: Keep invoice, delivery receipt, and product warranty card safely

8 Unloading & Installation Services

• Standard Delivery: Delivery to ground floor or building entrance only
• Kerbside Delivery: Unloading assistance to your doorstep or loading dock
• Room Delivery: Premium service to deliver and place product in designated room (chargeable)
• Stairs/Lift Charges: Additional charges may apply for deliveries above ground floor
• Installation Service: Professional installation available as an add-on service (chargeable)
• Technical Support: Our technicians can install, configure, and test equipment
• Old Unit Removal: Disposal of old refrigeration units (optional, chargeable)

9 Failed Delivery & Re-Attempt

If delivery cannot be completed, we follow this process:

• Delivery Attempts: Up to 3 delivery attempts will be made at your location
• Notification: You'll be notified via SMS/email after each failed attempt
• Rescheduling: You can reschedule delivery through our customer support
• Warehouse Hold: Product held at local warehouse for 7 days after failed attempts
• Return to Origin: After 7 days, product returns to our warehouse
• Re-Delivery Charges: Re-delivery after return to origin may incur additional charges
• Cancellation Option: Order can be cancelled with refund minus shipping charges

10 Damaged or Lost Shipment

• Visible Damage: Refuse delivery or note damage on receipt if box is visibly damaged
• Hidden Damage: Report concealed damage within 24 hours of delivery with photos
• Lost Shipment: If shipment is lost in transit, report within 48 hours of expected delivery date
• Claim Process: We file insurance claim and investigate with logistics partner
• Resolution Timeline: Claims typically resolved within 7-15 business days
• Replacement/Refund: You can choose replacement product or full refund
• No Deductibles: Zero cost to you for damaged or lost shipments

11 Split Shipment & Partial Delivery

For large or multi-item orders, shipments may be split:

• Multiple Shipments: Large orders may ship in multiple packages or consignments
• Separate Tracking: Each shipment gets unique tracking ID sent separately
• Staggered Delivery: Different items may arrive on different dates
• Stock Availability: Items ship as stock becomes available (back-ordered items)
• Notification: You'll be notified about split shipment in advance
• No Extra Charges: No additional shipping charges for split shipments
• Complete Order: Ensure all shipments received before reporting missing items

12 Express & Expedited Delivery

• Express Option: Faster delivery available for urgent orders (subject to availability)
• Metro Cities: 1-2 business days express delivery to major metro cities
• Additional Charges: Premium charges apply for express shipping service
• Eligibility: Not all products or locations eligible for express delivery
• Checkout Selection: Choose express delivery option at checkout if available
• Guaranteed Delivery: Express deliveries are priority and tracked closely
• Bulk Orders: Express delivery may not be available for very large or bulk orders

13 Holidays, Weekends & Delivery Delays

• Working Days: Delivery timelines calculated in business days (Monday-Saturday)
• Sundays & National Holidays: No deliveries on Sundays and national holidays
• Festival Season: Deliveries may be delayed during major festivals (Diwali, Holi, Eid)
• Peak Season: Expect slight delays during peak sales seasons or year-end
• Weather Conditions: Extreme weather (floods, cyclones, snowfall) may delay shipments
• Force Majeure: Natural disasters, strikes, lockdowns may impact delivery schedules
• Communication: We proactively inform customers of any anticipated delays

14 Address Modification & Change Requests

Address changes after order placement:

• Before Dispatch: Address can be changed before order dispatch at no extra cost
• After Dispatch: Address change after dispatch is subject to logistics partner policies
• Change Charges: Additional charges may apply for address change post-dispatch
• Same City: Address change within same city is usually accommodated
• Different City: Inter-city address change may require order cancellation and re-order
• Contact Support: Contact customer support immediately for address change requests
• Proof Required: Valid address proof may be required for security purposes

15 Shipping Support & Assistance

For shipping-related queries, issues, or assistance, reach out to our dedicated shipping support team: