Refund Policy

Refund & Return Policy

1 Return Eligibility Criteria

Products are eligible for return only if they meet ALL of the following conditions:

• Manufacturing Defects: Products with verified manufacturing defects discovered within 7 days
• Incorrect Product: If you received a different product than what was ordered
• Damaged in Transit: Products damaged during shipping (photographic evidence required)
• Missing Components: If essential parts or accessories are missing from the package
• Wrong Specifications: Product specifications don't match the order description

2 Non-Returnable Items

The following items are NOT eligible for return or refund under any circumstances:

• Installed Products: Any refrigeration equipment that has been installed or used
• Custom Orders: Products manufactured or customized according to specific requirements
• Electrical Items: Products with broken seals, signs of use, or electrical connections made
• Clearance Sale Items: Products purchased during clearance or final sale events
• Spare Parts: Individual spare parts, unless defective upon arrival
• Products Beyond 7 Days: Any product for which return request is made after 7 days
• Damaged by Customer: Products damaged due to improper handling or storage by customer
• Missing Accessories: Products returned without original packaging, manuals, or accessories

3 How to Initiate a Return

Follow these steps to initiate a return request:

• Step 1 - Contact Us: Email our customer support at returns@sainirefrigerator.com or call +91 98765 43210 within 7 days of delivery
• Step 2 - Provide Details: Share your order number, invoice copy, and reason for return with supporting photographs/videos
• Step 3 - Wait for Approval: Our team will review your request and respond within 24-48 business hours
• Step 4 - Return Authorization: Once approved, you will receive a Return Authorization Number (RAN) via email
• Step 5 - Pack Properly: Pack the product securely in original packaging with all accessories and documentation
• Step 6 - Ship Back: Ship the product to our warehouse address (provided in approval email) with RAN clearly marked
• Step 7 - Inspection: We will inspect the returned product within 3-5 business days of receipt
• Step 8 - Refund Processing: If approved, refund will be processed within 7-10 business days

4 Refund Processing & Methods

Once your return is received and inspected, we will process your refund through one of the following methods:

• Original Payment Method: Refund to the same payment method used during purchase (preferred method)
• Bank Transfer: Direct bank transfer to your registered business account (NEFT/RTGS)
• Store Credit: Credit to your B2B account wallet for future purchases (instant credit)
• Cheque Payment: Company cheque sent to registered business address (takes 7-14 days)

Refund Processing Timeline:

• Store Credit: Instant (upon approval)
• Bank Transfer: 7-10 business days
• Original Payment Method: 10-15 business days (depending on bank)
• Cheque Payment: 7-14 business days

5 Return Shipping Costs

Return shipping costs are handled based on the reason for return:

• Manufacturing Defect: We bear full return shipping costs - prepaid return label provided
• Wrong Product Sent: We bear full return shipping costs - prepaid return label provided
• Damaged in Transit: We bear full return shipping costs - prepaid return label provided
• Customer's Change of Mind: Customer bears return shipping costs (if eligible for return)
• Wrong Order Placed: Customer bears return shipping costs (if eligible for return)

6 Inspection & Quality Verification

All returned products undergo a thorough inspection process:

• Visual Inspection: Check for physical damage, scratches, dents, or signs of use
• Packaging Check: Verify original packaging, seals, and all components are present
• Documentation Review: Ensure all manuals, warranty cards, and certificates are included
• Functional Testing: Test product functionality (for defect claims only)
• Serial Number Verification: Match serial number with original invoice
• Quality Assessment: Final quality check to ensure resalable condition

7 Product Exchange

We offer product exchange in the following scenarios:

• Defective Product: Exchange with same model or equivalent product
• Wrong Product Received: Exchange with the correct product ordered
• Size/Model Variation: Exchange with different size/model (subject to price difference)

Exchange Process: Same as return process, but mention "Exchange" in your request. The replacement product will be shipped once we receive and approve the returned item.

8 Damaged or Defective Products

If you receive a damaged or defective product:

• Immediate Inspection: Inspect the product immediately upon delivery in the presence of delivery personnel
• Document Evidence: Take clear photographs/videos of packaging and product damage
• Report Within 24 Hours: Report damage within 24 hours of delivery for fastest resolution
• Do Not Accept: If package appears severely damaged, you can refuse delivery
• Contact Support: Email photos to support@sainirefrigerator.com with order details
• Fast Replacement: We will arrange immediate replacement without waiting for return

9 Order Cancellation

Order cancellations are handled as follows:

• Before Shipment: Orders can be cancelled free of charge before shipment. Full refund within 5-7 days
• After Shipment: Cancellation not allowed once order is shipped. Return policy applies
• In Transit: Contact us immediately. We will try to recall the shipment (not guaranteed)
• Custom Orders: Cannot be cancelled once manufacturing has started
• Bulk Orders: May attract cancellation charges (20% of order value) if cancelled after confirmation

10 Warranty Claims

Warranty claims are separate from return/refund policy:

• Manufacturer Warranty: All products come with manufacturer's warranty (period varies by product)
• Warranty Registration: Register your product within 15 days of purchase
• Claim Process: Contact manufacturer's service center directly for warranty claims
• Our Support: We assist in facilitating warranty claims and communication
• Extended Warranty: Optional extended warranty available for purchase

11 Contact Us for Returns

For any questions or to initiate a return, please contact our dedicated returns team: